客户服务中心
contact@dirty-black.info
可选语言
中文
英语
韩语
线上客服服务中心运营时间
星期一 ～ 星期五: 9am-5pm
周末 / 韩国法定假日: Closed
为了更快的给您答复 如果是关于订单问题 请提前输入订单号
会在24小时之内给您答复
Frequently Asked Questions
Can I cancel or modify my order?
If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee that your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to DIRTY BLACK’s Online Return Policy.
How long does it take for a refund to be issued?
A refund will proceed within 14 - 30 business days according to your card provider's policy.
If payment has already been completed by your credit card, your payment will be canceled. The cancellation may be completed in the next month.
When can I receive my order?
The normal processing time to prepare your order is 1-2 business days (Monday - Friday). After your order has been shipped, Standard shipping will take approximately 7-15 business days, Express shipping will take approximately 5-10 business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
